:root {
  --ink: #08111f;
  --muted: #617083;
  --blue: #1769ff;
  --teal: #20d0c4;
  --violet: #7657ff;
  --line: rgba(195, 212, 232, .74);
  --card: rgba(255, 255, 255, .86);
  --shadow: 0 30px 90px rgba(14, 31, 58, .15);
  --soft: 0 16px 48px rgba(14, 31, 58, .09);
  --max: 1180px;
}

/* Phase 19: setup readiness progress */
.progress-card strong {
  color: #0f172a;
  display: block;
  font-size: 14px;
  margin-top: 10px;
}

.setup-readiness-panel {
  display: grid;
  gap: 16px;
  margin-bottom: 18px;
}

.setup-readiness-panel .panel-title-row {
  align-items: flex-start;
}

.setup-readiness-panel .panel-title-row p {
  color: var(--muted);
  margin: 6px 0 0;
}

.readiness-track {
  height: 12px;
}

.readiness-checklist {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.readiness-checklist a {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 18px;
  color: #0f172a;
  display: grid;
  gap: 5px;
  padding: 15px;
  text-decoration: none;
  transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease;
}

.readiness-checklist a:hover {
  border-color: rgba(23, 105, 255, .35);
  box-shadow: 0 16px 34px rgba(15, 23, 42, .08);
  transform: translateY(-2px);
}

.readiness-checklist small {
  color: var(--muted);
  font-weight: 800;
}

.readiness-checklist a.complete {
  background: linear-gradient(135deg, #f0fdf4, #ffffff);
  border-color: rgba(6, 118, 71, .18);
}

.readiness-checklist a.complete small {
  color: #067647;
}

.readiness-checklist a.needs-attention {
  background: linear-gradient(135deg, #fff7ed, #ffffff);
  border-color: rgba(181, 71, 8, .18);
}

.readiness-checklist a.needs-attention small {
  color: #b54708;
}

@media (max-width: 980px) {
  .readiness-checklist {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 620px) {
  .readiness-checklist {
    grid-template-columns: 1fr;
  }
}

/* Phase 20: widget install test flow */
.widget-install-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: minmax(0, 1.25fr) minmax(280px, .75fr);
}

.widget-install-panel,
.widget-instructions-panel {
  display: grid;
  gap: 16px;
}

.widget-install-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.install-step-list {
  display: grid;
  gap: 12px;
}

.install-step-list div {
  background: linear-gradient(135deg, #f7fbff, #fff);
  border: 1px solid var(--line);
  border-radius: 18px;
  display: grid;
  gap: 4px;
  padding: 14px;
}

.install-step-list span {
  color: var(--muted);
}

@media (max-width: 980px) {
  .widget-install-grid {
    grid-template-columns: 1fr;
  }
}

/* Phase 21: owner notification center */
.notification-bell {
  align-items: center;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: #0f172a;
  display: inline-flex;
  font-size: 13px;
  font-weight: 850;
  gap: 8px;
  min-height: 42px;
  padding: 0 14px;
  text-decoration: none;
}

.notification-bell b {
  align-items: center;
  background: #f04438;
  border-radius: 999px;
  color: #fff;
  display: inline-flex;
  font-size: 11px;
  justify-content: center;
  min-height: 20px;
  min-width: 20px;
  padding: 0 6px;
}

.notification-list {
  display: grid;
  gap: 14px;
}

.notification-card {
  align-items: center;
  display: grid;
  gap: 16px;
  grid-template-columns: 54px minmax(0, 1fr) auto;
}

.notification-card.unread {
  border-color: rgba(23, 105, 255, .28);
  box-shadow: 0 18px 50px rgba(23, 105, 255, .08);
}

.notification-icon {
  align-items: center;
  background: linear-gradient(135deg, #1769ff, #20d0c4);
  border-radius: 18px;
  color: #fff;
  display: flex;
  font-weight: 900;
  height: 54px;
  justify-content: center;
  width: 54px;
}

.notification-card-head {
  align-items: center;
  display: flex;
  gap: 10px;
  justify-content: space-between;
}

.notification-card p {
  color: var(--muted);
  line-height: 1.55;
  margin: 7px 0;
}

.notification-card small {
  color: var(--muted);
  font-weight: 750;
}

.notification-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
}

.notification-actions form {
  margin: 0;
}

.notification-settings-form {
  display: grid;
  gap: 18px;
}

.notification-toggle-grid {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.notification-toggle-grid label {
  align-items: center;
  background: linear-gradient(135deg, #f7fbff, #fff);
  border: 1px solid var(--line);
  border-radius: 18px;
  display: flex;
  gap: 10px;
  padding: 14px;
}

@media (max-width: 820px) {
  .notification-card {
    align-items: start;
    grid-template-columns: 1fr;
  }
  .notification-actions {
    justify-content: flex-start;
  }
  .notification-toggle-grid {
    grid-template-columns: 1fr;
  }
}

/* Phase 22: platform admin panel */
.admin-auth-shell {
  min-height: calc(100vh - 120px);
}

.google-auth-btn {
  align-items: center;
  background: #fff;
  border: 1px solid #dadce0;
  border-radius: 999px;
  color: #1f2937;
  display: flex;
  font-size: 14px;
  font-weight: 700;
  gap: 10px;
  justify-content: center;
  line-height: 1;
  margin-top: 12px;
  min-height: 46px;
  padding: 0 16px;
  text-decoration: none;
  width: 100%;
}

.google-auth-btn:hover {
  background: #f8fafd;
  border-color: #c6c8cc;
}

.google-auth-btn svg,
.google-auth-btn img,
.google-auth-btn .google-g-mark {
  flex: 0 0 18px;
  height: 18px;
  max-height: 18px;
  max-width: 18px;
  width: 18px;
}

.google-g-mark {
  align-items: center;
  color: #4285f4;
  display: inline-flex;
  font-family: Arial, sans-serif;
  font-size: 18px;
  font-weight: 900;
  justify-content: center;
  line-height: 1;
}

.website-scan-actions {
  align-items: center;
  background: linear-gradient(135deg, #f7fbff, #fff);
  border: 1px solid var(--line);
  border-radius: 18px;
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  padding: 14px;
}

.website-scan-preview {
  border-top: 0;
  margin-top: 18px;
  padding-top: 0;
}

.website-scan-preview article {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 14px;
  margin-top: 9px;
  padding: 11px;
}

.admin-shell .app-hero {
  background:
    radial-gradient(circle at 90% 0%, rgba(118, 87, 255, .16), transparent 34%),
    linear-gradient(135deg, #f7fbff, #fff);
}

.admin-sidebar .sidebar-heading {
  color: var(--muted);
  display: block;
  font-size: 12px;
  letter-spacing: .08em;
  margin: 14px 10px 8px;
  text-transform: uppercase;
}

.admin-metric-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.admin-card-list {
  display: grid;
  gap: 14px;
}

.admin-business-card {
  align-items: center;
  display: grid;
  gap: 18px;
  grid-template-columns: minmax(0, 1fr) minmax(260px, .8fr) auto;
}

.admin-business-card h2,
.admin-business-card p {
  margin: 6px 0 0;
}

.admin-business-card p,
.admin-card-meta,
.admin-list span {
  color: var(--muted);
}

.admin-card-meta {
  display: grid;
  gap: 8px;
}

.admin-list {
  display: grid;
  gap: 10px;
}

.admin-list a {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 16px;
  color: #0f172a;
  display: grid;
  gap: 4px;
  padding: 13px;
  text-decoration: none;
}

.admin-log-card {
  display: grid;
  gap: 14px;
}

.admin-log-card .code-box {
  max-height: 280px;
}

.admin-log-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.admin-log-meta span {
  background: #f7fbff;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 850;
  padding: 7px 10px;
}

.admin-health-grid {
  margin-top: 18px;
}

@media (max-width: 1180px) {
  .admin-metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .admin-business-card {
    align-items: start;
    grid-template-columns: 1fr;
  }
}

@media (max-width: 620px) {
  .admin-metric-grid {
    grid-template-columns: 1fr;
  }
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  color: var(--ink);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
  background:
    radial-gradient(circle at top left, rgba(23, 105, 255, .14), transparent 32rem),
    radial-gradient(circle at 90% 10%, rgba(32, 208, 196, .14), transparent 30rem),
    #f7fbff;
}

a { color: inherit; text-decoration: none; }
p { color: var(--muted); line-height: 1.7; }

.site-header {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  gap: 22px;
  justify-content: space-between;
  padding: 16px max(22px, calc((100vw - var(--max)) / 2));
  border-bottom: 1px solid rgba(195, 212, 232, .62);
  background: rgba(255, 255, 255, .78);
  backdrop-filter: blur(18px);
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-weight: 900;
  letter-spacing: -.03em;
}

.brand span {
  display: grid;
  width: 34px;
  height: 34px;
  place-items: center;
  border-radius: 12px;
  color: #fff;
  background: linear-gradient(135deg, var(--blue), var(--teal));
  box-shadow: 0 14px 30px rgba(23, 105, 255, .24);
}

.site-nav {
  display: flex;
  align-items: center;
  gap: 20px;
  color: #405066;
  font-size: 14px;
  font-weight: 750;
}

.site-nav a.active,
.site-nav a:hover { color: var(--blue); }

.header-actions {
  align-items: center;
  display: flex;
  gap: 10px;
}

.header-login {
  align-items: center;
  background: rgba(255,255,255,.86);
  border: 1px solid var(--line);
  border-radius: 999px;
  color: #142033;
  display: inline-flex;
  font-size: 14px;
  font-weight: 850;
  min-height: 42px;
  padding: 0 16px;
  text-decoration: none;
}

.header-cta,
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 999px;
  cursor: pointer;
  font: inherit;
  font-weight: 850;
  min-height: 46px;
  padding: 0 20px;
}

.header-cta,
.btn-primary {
  color: #fff;
  background: linear-gradient(135deg, var(--blue), var(--violet));
  box-shadow: 0 18px 38px rgba(23, 105, 255, .22);
}

.btn-secondary {
  color: #142033;
  background: #fff;
  border: 1px solid var(--line);
  box-shadow: var(--soft);
}

.btn-light {
  color: var(--blue);
  background: #fff;
}

.nav-toggle { display: none; }
.section { padding: 92px 0; }
.container { width: min(var(--max), calc(100% - 44px)); margin: 0 auto; }
.narrow { max-width: 780px; text-align: center; }

.badge {
  display: inline-flex;
  width: fit-content;
  align-items: center;
  border: 1px solid rgba(23, 105, 255, .16);
  border-radius: 999px;
  background: rgba(255, 255, 255, .72);
  color: #175cd3;
  font-size: 13px;
  font-weight: 850;
  padding: 8px 12px;
  box-shadow: 0 10px 28px rgba(14, 31, 58, .06);
}

.hero { padding-top: 108px; }
.hero-grid,
.split-grid {
  display: grid;
  grid-template-columns: minmax(0, .9fr) minmax(420px, 1.1fr);
  gap: 46px;
  align-items: center;
}

h1,
h2,
h3 {
  margin: 0;
  letter-spacing: -.055em;
  line-height: 1.02;
}

h1 { font-size: clamp(44px, 7vw, 78px); }
h2 { font-size: clamp(32px, 4vw, 52px); }
h3 { font-size: 22px; }

.hero-copy p,
.page-hero p,
.section-heading p {
  font-size: 19px;
  max-width: 660px;
}

.hero-actions,
.trust-row {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 26px;
}

.trust-row span {
  border: 1px solid var(--line);
  border-radius: 999px;
  background: rgba(255, 255, 255, .75);
  color: #405066;
  font-size: 13px;
  font-weight: 800;
  padding: 9px 12px;
}

.product-mockup,
.memory-panel,
.auth-card,
.setup-card,
.memory-preview,
.panel,
.price-card {
  border: 1px solid rgba(195, 212, 232, .72);
  border-radius: 30px;
  background: var(--card);
  box-shadow: var(--shadow);
}

.product-mockup {
  overflow: hidden;
  padding: 18px;
  background:
    linear-gradient(135deg, rgba(255,255,255,.92), rgba(243,248,255,.84)),
    radial-gradient(circle at top right, rgba(23,105,255,.18), transparent 18rem);
}

.mockup-top {
  display: flex;
  justify-content: space-between;
  padding: 8px 6px 16px;
  color: #617083;
  font-weight: 850;
}

.mockup-top b {
  color: #067647;
  background: #dcfae6;
  border-radius: 999px;
  padding: 6px 10px;
}

.mockup-layout {
  display: grid;
  grid-template-columns: 170px 1fr;
  gap: 16px;
}

.mockup-layout aside,
.mockup-layout section,
.action-stack article,
.memory-panel article {
  border: 1px solid rgba(195, 212, 232, .72);
  border-radius: 22px;
  background: rgba(255,255,255,.8);
  padding: 16px;
}

.mockup-layout aside {
  display: grid;
  align-content: start;
  gap: 10px;
}

.mockup-layout aside em {
  border-radius: 12px;
  background: #f2f6fb;
  color: #617083;
  font-style: normal;
  padding: 10px;
}

.mockup-layout aside em.done { color: #067647; background: #dcfae6; }
.mockup-layout aside em.active { color: #175cd3; background: #eef4ff; }

.chat-card {
  width: fit-content;
  max-width: 82%;
  border-radius: 20px;
  margin-bottom: 12px;
  padding: 14px 16px;
}

.chat-card.customer { background: #fff; border: 1px solid var(--line); }
.chat-card.ai { margin-left: auto; background: linear-gradient(135deg, #eaf8ff, #eefcf8); border: 1px solid #cfeef0; }

.action-stack { display: grid; gap: 10px; margin-top: 18px; }
.action-stack b,
.action-stack span,
.memory-panel b,
.memory-panel span { display: block; }
.action-stack span,
.memory-panel span { color: var(--muted); margin-top: 4px; }

.section-heading { text-align: center; max-width: 820px; }
.card-grid { display: grid; gap: 20px; }
.card-grid.four { grid-template-columns: repeat(4, minmax(0, 1fr)); }

.feature-card {
  border: 1px solid rgba(195, 212, 232, .72);
  border-radius: 26px;
  background: rgba(255,255,255,.78);
  box-shadow: var(--soft);
  padding: 24px;
}

.feature-card span {
  display: grid;
  width: 42px;
  height: 42px;
  place-items: center;
  border-radius: 16px;
  color: #fff;
  background: linear-gradient(135deg, var(--blue), var(--teal));
  font-weight: 900;
}

.split-section { background: linear-gradient(180deg, rgba(255,255,255,.3), rgba(238,244,255,.65)); }
.memory-panel { display: grid; gap: 12px; padding: 22px; }

.cta-card {
  border-radius: 34px;
  background: linear-gradient(135deg, #1769ff, #7657ff);
  color: #fff;
  padding: 48px;
  text-align: center;
  box-shadow: 0 30px 80px rgba(23,105,255,.28);
}

.cta-card p { color: rgba(255,255,255,.82); margin-left: auto; margin-right: auto; max-width: 680px; }

.timeline { display: grid; gap: 18px; }
.timeline article {
  display: grid;
  grid-template-columns: 78px 1fr;
  gap: 18px;
  border: 1px solid var(--line);
  border-radius: 26px;
  background: rgba(255,255,255,.78);
  padding: 24px;
  box-shadow: var(--soft);
}
.timeline span { color: var(--blue); font-size: 28px; font-weight: 950; }

.pricing-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 22px;
}

.price-card { padding: 28px; position: relative; }
.price-card.featured { transform: translateY(-14px); border-color: rgba(23,105,255,.36); }
.price-card em {
  position: absolute;
  top: 18px;
  right: 18px;
  border-radius: 999px;
  color: #175cd3;
  background: #eef4ff;
  font-style: normal;
  font-weight: 850;
  padding: 7px 10px;
}
.price-card strong { display: block; font-size: 44px; letter-spacing: -.05em; margin: 18px 0; }
.price-card strong span { color: var(--muted); font-size: 16px; letter-spacing: 0; }
.price-card ul { color: #405066; line-height: 2; padding-left: 18px; }

.auth-shell {
  display: grid;
  min-height: calc(100vh - 92px);
  place-items: center;
  padding: 70px 22px;
}
.auth-card { width: min(520px, 100%); padding: 34px; }

form { display: grid; gap: 16px; }
label { display: grid; gap: 8px; color: #344054; font-weight: 800; }
input,
textarea,
select {
  width: 100%;
  border: 1px solid rgba(15, 23, 42, .13);
  border-radius: 16px;
  background: #fff;
  color: var(--ink);
  font: inherit;
  padding: 14px 15px;
  outline: none;
}
textarea { min-height: 120px; resize: vertical; }
input:focus,
textarea:focus,
select:focus { border-color: rgba(23,105,255,.55); box-shadow: 0 0 0 4px rgba(23,105,255,.1); }

.setup-shell { width: min(1280px, calc(100% - 44px)); margin: 0 auto; padding: 62px 0 90px; }
.setup-hero,
.app-hero {
  border: 1px solid var(--line);
  border-radius: 32px;
  background: rgba(255,255,255,.75);
  box-shadow: var(--soft);
  padding: 30px;
}
.setup-hero {
  display: flex;
  gap: 22px;
  justify-content: space-between;
  align-items: center;
}
.progress-card { min-width: 260px; }
.progress-track { height: 10px; border-radius: 999px; overflow: hidden; background: #e6edf6; margin-top: 12px; }
.progress-track i { display: block; width: 16.6%; height: 100%; background: linear-gradient(135deg, var(--blue), var(--teal)); }

.setup-layout {
  display: grid;
  grid-template-columns: 230px minmax(0, 1fr) 330px;
  gap: 22px;
  align-items: start;
  margin-top: 22px;
}
.setup-steps,
.app-sidebar {
  position: sticky;
  top: 92px;
  border: 1px solid var(--line);
  border-radius: 26px;
  background: rgba(255,255,255,.78);
  box-shadow: var(--soft);
  padding: 14px;
}
.setup-steps button,
.app-sidebar nav a {
  display: block;
  width: 100%;
  border: 0;
  border-radius: 16px;
  background: transparent;
  color: #405066;
  cursor: pointer;
  font: inherit;
  font-weight: 850;
  margin-bottom: 6px;
  padding: 13px 14px;
  text-align: left;
}
.setup-steps button.active,
.app-sidebar nav a.active,
.setup-steps button:hover,
.app-sidebar nav a:hover { color: #175cd3; background: #eef4ff; }

.setup-card,
.memory-preview { padding: 26px; }
.setup-panel { display: none; gap: 16px; }
.setup-panel.active { display: grid; }
.field-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.field-grid .wide { grid-column: 1 / -1; }
.choice-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.choice-grid label { border: 1px solid var(--line); border-radius: 16px; background: #fff; padding: 12px; }
.setup-actions { display: flex; justify-content: space-between; margin-top: 20px; }
.memory-preview { position: sticky; top: 92px; }
.memory-preview article { border: 1px solid var(--line); border-radius: 16px; background: #fff; margin-top: 10px; padding: 13px; }
.memory-preview b,
.memory-preview span { display: block; }
.memory-preview span { color: var(--muted); margin-top: 4px; }
.setup-helper {
  border-top: 1px solid var(--line);
  display: grid;
  gap: 12px;
  margin-top: 22px;
  padding-top: 22px;
}
.setup-helper h2,
.setup-helper p { margin: 0; }
.helper-actions {
  display: grid;
  gap: 9px;
}
.helper-actions button {
  border: 1px solid rgba(23, 105, 255, .16);
  border-radius: 14px;
  background: linear-gradient(180deg, #fff, #f8fbff);
  color: #175cd3;
  cursor: pointer;
  font: inherit;
  font-weight: 850;
  padding: 11px 12px;
  text-align: left;
}
.helper-actions button:hover {
  box-shadow: 0 12px 28px rgba(23, 105, 255, .12);
  transform: translateY(-1px);
}
.helper-preview {
  border: 1px solid rgba(32, 208, 196, .2);
  border-radius: 16px;
  background: rgba(238, 252, 248, .78);
  color: #0f766e;
  font-size: 14px;
  font-weight: 800;
  line-height: 1.5;
  padding: 12px;
}

.code-box {
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: #0b1220;
  color: #d8e6ff;
  padding: 18px;
}

.dashboard-shell {
  display: grid;
  grid-template-columns: 250px minmax(0, 1fr);
  gap: 24px;
  width: min(1280px, calc(100% - 44px));
  margin: 0 auto;
  padding: 42px 0 86px;
}
.app-sidebar .brand { margin: 6px 8px 18px; }
.app-main { display: grid; gap: 22px; }
.checklist-grid,
.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}
.dashboard-grid { grid-template-columns: 1.2fr 1fr 1fr; }
.comm-overview,
.channel-grid {
  display: grid;
  gap: 16px;
  grid-template-columns: repeat(4, minmax(0, 1fr));
}
.channel-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}
.comm-card,
.channel-card {
  display: grid;
  gap: 8px;
}
.comm-card b,
.comm-card span,
.comm-card a,
.channel-card b,
.channel-card span,
.channel-card a {
  display: block;
}
.comm-card span {
  color: var(--blue);
  font-size: 34px;
  font-weight: 950;
  letter-spacing: -.05em;
}
.comm-card a,
.channel-card a {
  color: #175cd3;
  font-weight: 850;
}
.channel-card span {
  border-radius: 999px;
  background: #f2f4f7;
  color: #475467;
  font-size: 13px;
  font-weight: 900;
  padding: 7px 10px;
  width: fit-content;
}
.channel-card.connected span {
  background: #dcfae6;
  color: #067647;
}
.check-card,
.panel {
  border: 1px solid var(--line);
  border-radius: 24px;
  background: rgba(255,255,255,.8);
  box-shadow: var(--soft);
  padding: 22px;
}
.check-card b,
.check-card span { display: block; }
.check-card span { color: var(--muted); margin-top: 5px; }
.check-card.done { border-color: rgba(6,118,71,.22); background: #f0fdf4; }
.conversation-row,
.conversation-list article {
  border: 1px solid var(--line);
  border-radius: 16px;
  background: #fff;
  margin-top: 12px;
  padding: 14px;
}
.conversation-row b,
.conversation-row span,
.conversation-row em,
.conversation-list b,
.conversation-list span { display: block; }
.conversation-row em { color: #175cd3; font-style: normal; margin-top: 6px; }
.alert-pill,
.unread-pill,
.takeover-pill,
.closed-pill,
.draft-pill,
.status-pill {
  display: inline-flex;
  width: fit-content;
  border-radius: 999px;
  font-size: 12px;
  font-style: normal;
  font-weight: 900;
  margin-top: 8px;
  padding: 6px 9px;
}
.alert-pill { background: #fee4e2; color: #b42318; }
.unread-pill { background: #eef4ff; color: #175cd3; }
.takeover-pill { background: #fef3c7; color: #92400e; }
.closed-pill { background: #f2f4f7; color: #475467; }
.draft-pill { background: #ecfdf3; color: #027a48; }
.status-pill { background: #eef4ff; color: #175cd3; }
.conversation-layout,
.conversation-detail-grid { display: grid; grid-template-columns: 320px 1fr; gap: 18px; }
.conversation-list-wide {
  display: grid;
  gap: 14px;
}
.conversation-card {
  display: flex;
  align-items: center;
  gap: 18px;
  justify-content: space-between;
}
.conversation-card b,
.conversation-card span,
.conversation-card small,
.conversation-card em { display: block; }
.conversation-card span { color: var(--muted); margin-top: 5px; }
.conversation-card small { color: #8090a3; margin-top: 6px; }
.conversation-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
  min-width: 220px;
}
.conversation-meta em {
  border-radius: 999px;
  background: #f2f6fb;
  color: #405066;
  font-size: 12px;
  font-style: normal;
  font-weight: 900;
  padding: 6px 9px;
}
.conversation-list article.active { border-color: rgba(23,105,255,.35); background: #eef4ff; }
.message {
  max-width: 72%;
  border: 1px solid var(--line);
  border-radius: 20px;
  background: #fff;
  margin-bottom: 12px;
  padding: 14px 16px;
}
.message b,
.message span,
.message small { display: block; }
.message small { color: var(--muted); margin-top: 6px; }
.message.ai { margin-left: auto; background: linear-gradient(135deg, #eaf8ff, #eefcf8); }
.message.owner { margin-left: auto; background: #fff7ed; border-color: #fed7aa; }
.ai-note { color: #175cd3; font-weight: 850; }
.training-form { max-width: 760px; }
.alerts-panel {
  display: grid;
  gap: 12px;
}
.alert-card,
.task-card {
  border: 1px solid var(--line);
  border-radius: 18px;
  background: #fff;
  padding: 14px;
}
.alert-card.urgent,
.alert-card.critical {
  border-color: rgba(217, 45, 32, .24);
  background: #fff7f5;
}
.alert-card b,
.alert-card span,
.alert-card a,
.task-card b,
.task-card span,
.task-card small,
.task-card a {
  display: block;
}
.alert-card span,
.task-card span,
.task-card small {
  color: var(--muted);
  margin-top: 5px;
}
.alert-card a,
.task-card a {
  color: #175cd3;
  font-weight: 850;
  margin-top: 8px;
}
.alert-card form {
  margin-top: 8px;
}
.alert-card button,
.task-actions button {
  border: 0;
  border-radius: 999px;
  background: #eef4ff;
  color: #175cd3;
  cursor: pointer;
  font: inherit;
  font-size: 13px;
  font-weight: 850;
  padding: 8px 11px;
}
.task-list {
  display: grid;
  gap: 14px;
}
.task-card {
  display: flex;
  gap: 18px;
  justify-content: space-between;
}
.task-card.done,
.task-card.cancelled {
  opacity: .68;
}
.task-actions {
  align-content: start;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.email-body-panel {
  display: grid;
  gap: 16px;
}
.email-ai-box {
  border: 1px solid var(--line);
  border-radius: 18px;
  background: #fff;
  padding: 14px;
}
.email-ai-box b,
.email-ai-box span {
  display: block;
}
.email-ai-box span {
  color: var(--muted);
  margin-top: 6px;
}
.email-draft-box {
  border: 1px solid rgba(23, 105, 255, .14);
  border-radius: 22px;
  background: linear-gradient(180deg, #fff, #f8fbff);
  display: grid;
  gap: 14px;
  padding: 18px;
}
.email-draft-box textarea {
  min-height: 180px;
}
.draft-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}
.owner-actions {
  display: grid;
  gap: 10px;
  margin-top: 18px;
}
.owner-actions form,
.owner-reply-box {
  display: grid;
  gap: 12px;
}
.owner-actions .btn,
.owner-reply-box .btn {
  width: 100%;
}
.owner-reply-box {
  border-top: 1px solid var(--line);
  margin-top: 20px;
  padding-top: 20px;
}

.flb-widget {
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 99999;
  font-family: Inter, Arial, sans-serif;
}
.flb-widget-button {
  border: 0;
  border-radius: 999px;
  background: linear-gradient(135deg, #1769ff, #20d0c4);
  color: #fff;
  cursor: pointer;
  font-weight: 900;
  padding: 14px 18px;
  box-shadow: 0 18px 40px rgba(23,105,255,.28);
}
.flb-widget-panel {
  width: min(360px, calc(100vw - 32px));
  border: 1px solid var(--line);
  border-radius: 24px;
  background: #fff;
  box-shadow: var(--shadow);
  margin-bottom: 12px;
  overflow: hidden;
}
.flb-widget-panel header { padding: 16px; background: #f7fbff; }
.flb-widget-panel header b,
.flb-widget-panel header span { display: block; }
.flb-widget-messages { display: grid; gap: 10px; max-height: 260px; overflow: auto; padding: 16px; }
.flb-widget-messages p { margin: 0; border-radius: 16px; padding: 11px 12px; }
.flb-widget-messages .ai { background: #eef4ff; }
.flb-widget-messages .customer { background: #f2f6fb; margin-left: auto; }
.flb-widget-messages .typing { opacity: .75; border: 1px dashed #bdd7ff; }
.flb-widget-messages .note { background: #fff7ed; color: #9a3412; }
.flb-widget-panel form { display: flex; gap: 8px; border-top: 1px solid var(--line); padding: 12px; }
.flb-widget-panel form { flex-direction: column; }
.flb-widget-panel input {
  min-height: 38px;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 9px 10px;
}
.flb-widget-panel textarea { min-height: 44px; }
.flb-widget-panel button[type=submit] { border: 0; border-radius: 14px; background: var(--blue); color: #fff; font-weight: 850; padding: 0 14px; }

@media (max-width: 980px) {
  .site-nav { display: none; position: absolute; top: 70px; left: 22px; right: 22px; flex-direction: column; align-items: stretch; border: 1px solid var(--line); border-radius: 22px; background: #fff; padding: 16px; }
  .site-nav.open { display: flex; }
  .nav-toggle { display: inline-flex; border: 1px solid var(--line); border-radius: 999px; background: #fff; padding: 10px 12px; }
  .hero-grid,
  .split-grid,
  .setup-layout,
  .dashboard-shell,
  .conversation-layout,
  .conversation-detail-grid { grid-template-columns: 1fr; }
  .setup-steps,
  .app-sidebar,
  .memory-preview { position: static; }
  .card-grid.four,
  .pricing-grid,
  .checklist-grid,
  .comm-overview,
  .channel-grid,
  .dashboard-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 680px) {
  .section { padding: 64px 0; }
  .site-header { padding: 13px 18px; }
  .header-actions { display: flex; }
  .mockup-layout,
  .field-grid,
  .choice-grid,
  .card-grid.four,
  .pricing-grid,
  .checklist-grid,
  .comm-overview,
  .channel-grid,
  .dashboard-grid { grid-template-columns: 1fr; }
  .setup-hero { align-items: stretch; flex-direction: column; }
  .hero { padding-top: 72px; }
  .cta-card { padding: 32px 22px; }
  .message { max-width: 92%; }
  .conversation-card { align-items: flex-start; flex-direction: column; }
  .conversation-meta { justify-content: flex-start; min-width: 0; }
  .task-card { flex-direction: column; }
}

/* Phase 8: premium unified inbox UI */
.premium-inbox-shell {
  align-items: start;
  background:
    radial-gradient(circle at 78% 0%, rgba(32, 208, 196, .14), transparent 34%),
    linear-gradient(180deg, #f7fbff 0%, #ffffff 34%, #f8fbff 100%);
}
.premium-sidebar {
  background: rgba(255, 255, 255, .92);
  border: 1px solid rgba(212, 224, 240, .82);
  box-shadow: 0 24px 70px rgba(16, 24, 40, .08);
}
.sidebar-heading {
  color: var(--muted);
  display: block;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .08em;
  margin: 18px 10px 10px;
  text-transform: uppercase;
}
.premium-sidebar nav {
  display: grid;
  gap: 7px;
}
.premium-sidebar nav a {
  align-items: center;
  border-radius: 16px;
  color: #334155;
  display: flex;
  gap: 10px;
  justify-content: flex-start;
  min-height: 44px;
  padding: 9px 10px;
  position: relative;
}
.premium-sidebar nav a span {
  background: #f2f6fb;
  border: 1px solid rgba(212, 224, 240, .8);
  border-radius: 12px;
  color: #175cd3;
  display: grid;
  flex: 0 0 30px;
  font-size: 11px;
  font-weight: 950;
  height: 30px;
  place-items: center;
  width: 30px;
}
.premium-sidebar nav a.active {
  background: linear-gradient(135deg, #eef4ff, #ecfdf3);
  box-shadow: inset 0 0 0 1px rgba(23, 105, 255, .12);
  color: #175cd3;
}
.premium-sidebar nav a.active span {
  background: linear-gradient(135deg, var(--blue), var(--teal));
  border-color: transparent;
  color: #fff;
}
.premium-sidebar nav a b {
  background: #dbeafe;
  border-radius: 999px;
  color: #175cd3;
  font-size: 12px;
  margin-left: auto;
  padding: 4px 8px;
}
.inbox-hero {
  align-items: center;
  background:
    radial-gradient(circle at 92% 18%, rgba(23, 105, 255, .14), transparent 25%),
    linear-gradient(135deg, rgba(255, 255, 255, .96), rgba(240, 249, 255, .9));
  border: 1px solid rgba(212, 224, 240, .9);
  border-radius: 30px;
  box-shadow: 0 26px 80px rgba(16, 24, 40, .09);
  display: flex;
  gap: 24px;
  justify-content: space-between;
  margin-bottom: 22px;
  overflow: hidden;
  padding: 28px;
  position: relative;
}
.inbox-hero:after {
  background: linear-gradient(135deg, rgba(23, 105, 255, .12), rgba(32, 208, 196, .16));
  border-radius: 999px;
  content: "";
  height: 180px;
  position: absolute;
  right: -60px;
  top: -70px;
  width: 180px;
}
.inbox-hero > * {
  position: relative;
  z-index: 1;
}
.inbox-hero h1 {
  font-size: clamp(34px, 5vw, 56px);
  letter-spacing: -0.04em;
  line-height: .96;
  margin: 12px 0;
}
.inbox-hero p {
  color: var(--muted);
  font-size: 17px;
  margin: 0;
  max-width: 680px;
}
.inbox-actions,
.setup-actions form {
  align-items: center;
  display: flex;
  gap: 10px;
}
.inbox-actions {
  flex-wrap: wrap;
  justify-content: flex-end;
}
.inbox-actions form {
  margin: 0;
}
.ai-status-grid {
  display: grid;
  gap: 14px;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 22px;
}
.ai-status-grid article {
  background: rgba(255, 255, 255, .88);
  border: 1px solid rgba(212, 224, 240, .86);
  border-radius: 22px;
  box-shadow: 0 18px 50px rgba(16, 24, 40, .07);
  min-height: 104px;
  overflow: hidden;
  padding: 18px;
  position: relative;
}
.ai-status-grid article:before {
  background: linear-gradient(135deg, rgba(23, 105, 255, .12), rgba(32, 208, 196, .12));
  content: "";
  height: 5px;
  left: 0;
  position: absolute;
  right: 0;
  top: 0;
}
.ai-status-grid b,
.ai-status-grid span {
  display: block;
}
.ai-status-grid span {
  color: var(--muted);
  margin-top: 7px;
}
.ai-status-grid i {
  background: #12b76a;
  border: 4px solid #dcfae6;
  border-radius: 999px;
  bottom: 18px;
  height: 18px;
  position: absolute;
  right: 18px;
  width: 18px;
  animation: flbPulse 1.8s infinite;
}
@keyframes flbPulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(18, 183, 106, .24); }
  50% { box-shadow: 0 0 0 10px rgba(18, 183, 106, 0); }
}
.premium-email-list {
  display: grid;
  gap: 16px;
}
.email-card {
  align-items: start;
  background: rgba(255, 255, 255, .92);
  border: 1px solid rgba(212, 224, 240, .88);
  border-radius: 28px;
  box-shadow: 0 18px 55px rgba(16, 24, 40, .07);
  display: grid;
  gap: 18px;
  grid-template-columns: 56px minmax(0, 1fr) 170px;
  padding: 20px;
  transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}
.email-card:hover {
  border-color: rgba(23, 105, 255, .22);
  box-shadow: 0 24px 70px rgba(16, 24, 40, .11);
  transform: translateY(-2px);
}
.email-card.urgent {
  background:
    linear-gradient(135deg, rgba(255, 251, 250, .98), rgba(255, 255, 255, .94)),
    #fff;
  border-color: rgba(217, 45, 32, .25);
}
.email-avatar {
  align-items: center;
  background: linear-gradient(135deg, #1769ff, #20d0c4);
  border-radius: 18px;
  box-shadow: 0 12px 30px rgba(23, 105, 255, .22);
  color: #fff;
  display: flex;
  font-size: 18px;
  font-weight: 950;
  height: 54px;
  justify-content: center;
  width: 54px;
}
.email-card-main {
  display: grid;
  gap: 12px;
  min-width: 0;
}
.email-card-top {
  display: flex;
  gap: 16px;
  justify-content: space-between;
}
.email-card-top b,
.email-card-top span,
.email-card-top time {
  display: block;
}
.email-card-top b {
  color: #101828;
}
.email-card-top span {
  color: #334155;
  font-size: 15px;
  font-weight: 850;
  margin-top: 3px;
}
.email-card-top time {
  color: var(--muted);
  flex: 0 0 auto;
  font-size: 13px;
  text-align: right;
}
.email-card-main p {
  color: var(--muted);
  margin: 0;
}
.email-summary-line {
  background: linear-gradient(135deg, #f7fbff, #f0fdfa);
  border: 1px solid rgba(212, 224, 240, .8);
  border-radius: 18px;
  display: grid;
  gap: 4px;
  padding: 12px;
}
.email-summary-line strong {
  color: #175cd3;
  font-size: 12px;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.email-summary-line span {
  color: #334155;
}
.email-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.email-badges em {
  background: #eef4ff;
  border: 1px solid rgba(23, 105, 255, .12);
  border-radius: 999px;
  color: #175cd3;
  font-size: 12px;
  font-style: normal;
  font-weight: 900;
  padding: 7px 10px;
}
.email-card.urgent .email-badges em:nth-child(3) {
  background: #fff1f3;
  border-color: rgba(217, 45, 32, .18);
  color: #b42318;
}
.email-card-actions {
  display: grid;
  gap: 9px;
}
.email-card-actions form {
  margin: 0;
}
.email-card-actions button {
  background: #fff;
  border: 1px solid rgba(212, 224, 240, .94);
  border-radius: 999px;
  color: #334155;
  cursor: pointer;
  font: inherit;
  font-size: 13px;
  font-weight: 900;
  padding: 10px 12px;
  width: 100%;
}
.email-card-actions button:hover {
  background: #eef4ff;
  color: #175cd3;
}
.premium-empty {
  align-items: center;
  display: grid;
  gap: 12px;
  justify-items: center;
  padding: 56px 24px;
  text-align: center;
}
.empty-mark {
  align-items: center;
  background: linear-gradient(135deg, #1769ff, #20d0c4);
  border-radius: 24px;
  box-shadow: 0 18px 44px rgba(23, 105, 255, .25);
  color: #fff;
  display: flex;
  font-size: 24px;
  font-weight: 950;
  height: 72px;
  justify-content: center;
  width: 72px;
}
.premium-empty h2,
.premium-empty p {
  margin: 0;
}
.premium-empty p {
  color: var(--muted);
  max-width: 560px;
}
.email-workspace {
  align-items: start;
  display: grid;
  gap: 22px;
  grid-template-columns: minmax(0, .95fr) minmax(380px, 1.05fr);
}
.customer-email-panel,
.ai-assistant-panel {
  background: rgba(255, 255, 255, .94);
  border: 1px solid rgba(212, 224, 240, .9);
  border-radius: 30px;
  box-shadow: 0 24px 70px rgba(16, 24, 40, .08);
  padding: 24px;
}
.email-panel-head {
  align-items: center;
  display: flex;
  gap: 14px;
}
.email-panel-head b,
.email-panel-head span {
  display: block;
}
.email-panel-head span {
  color: var(--muted);
  font-size: 13px;
  margin-top: 3px;
}
.customer-email-panel h2 {
  font-size: clamp(26px, 4vw, 40px);
  letter-spacing: -0.035em;
  line-height: 1.02;
  margin: 22px 0 16px;
}
.customer-email-panel p {
  color: #334155;
  line-height: 1.72;
  margin: 0 0 20px;
}
.ai-assistant-panel {
  background:
    radial-gradient(circle at 90% 0%, rgba(32, 208, 196, .18), transparent 32%),
    linear-gradient(180deg, rgba(255, 255, 255, .98), rgba(247, 251, 255, .96));
  position: sticky;
  top: 96px;
}
.assistant-glow {
  background: #101828;
  border-radius: 999px;
  color: #fff;
  display: inline-flex;
  font-size: 13px;
  font-weight: 950;
  margin-bottom: 16px;
  padding: 9px 13px;
}
.assistant-grid {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  margin-bottom: 16px;
}
.assistant-grid article {
  background: #fff;
  border: 1px solid rgba(212, 224, 240, .88);
  border-radius: 18px;
  display: grid;
  gap: 7px;
  padding: 14px;
}
.assistant-grid b {
  color: #175cd3;
  font-size: 12px;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.assistant-grid span {
  color: #334155;
}
.premium-draft-box {
  background: #fff;
  border-color: rgba(23, 105, 255, .16);
  box-shadow: 0 16px 44px rgba(16, 24, 40, .06);
}
.premium-draft-box textarea {
  min-height: 220px;
}
.email-send-notice {
  border: 1px solid rgba(212, 224, 240, .9);
  border-radius: 18px;
  box-shadow: 0 14px 38px rgba(16, 24, 40, .06);
  color: #334155;
  font-weight: 850;
  margin: 0 0 18px;
  padding: 14px 16px;
}
.email-send-notice.success {
  background: #ecfdf3;
  border-color: rgba(18, 183, 106, .2);
  color: #067647;
}
.email-send-notice.queued {
  background: #eef4ff;
  border-color: rgba(23, 105, 255, .16);
  color: #175cd3;
}
.email-send-notice.danger {
  background: #fff1f3;
  border-color: rgba(217, 45, 32, .2);
  color: #b42318;
}
.training-form select {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 14px;
  color: var(--ink);
  font: inherit;
  min-height: 48px;
  padding: 12px 14px;
  width: 100%;
}
.toggle-row {
  align-items: center;
  background: #f7fbff;
  border: 1px solid var(--line);
  border-radius: 16px;
  display: flex;
  flex-direction: row;
  gap: 10px;
  padding: 13px 14px;
}
.toggle-row input {
  min-height: auto;
  width: auto;
}

/* Phase 12: unified AI secretary inbox */
.unified-dashboard .app-main {
  display: grid;
  gap: 22px;
}
.unified-hero {
  position: relative;
  overflow: hidden;
}
.unified-hero .btn {
  margin-top: 18px;
}
.channel-status-grid {
  display: grid;
  gap: 14px;
  grid-template-columns: repeat(5, minmax(0, 1fr));
}
.channel-status-grid article {
  background: rgba(255,255,255,.94);
  border: 1px solid rgba(212,224,240,.9);
  border-radius: 22px;
  box-shadow: 0 16px 46px rgba(16,24,40,.07);
  display: grid;
  gap: 10px;
  padding: 18px;
}
.channel-status-grid b,
.channel-status-grid small {
  display: block;
}
.channel-status-grid small {
  color: var(--muted);
}
.status-pill {
  border-radius: 999px;
  display: inline-flex;
  font-size: 12px;
  font-weight: 900;
  justify-self: start;
  padding: 7px 10px;
}
.status-pill.live {
  background: #ecfdf3;
  color: #067647;
}
.status-pill.idle {
  background: #fff7ed;
  color: #b54708;
}
.status-pill.soon {
  background: #eef4ff;
  color: #175cd3;
}
.unified-overview-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
}
.panel-title-row {
  align-items: center;
  display: flex;
  justify-content: space-between;
  margin-bottom: 14px;
}
.panel-title-row h2 {
  margin: 0;
}
.panel-title-row span {
  align-items: center;
  background: linear-gradient(135deg, #1769ff, #20d0c4);
  border-radius: 999px;
  color: #fff;
  display: flex;
  font-weight: 950;
  height: 34px;
  justify-content: center;
  min-width: 34px;
  padding: 0 10px;
}
.attention-row,
.activity-row,
.mini-inbox-list a {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 16px;
  display: grid;
  gap: 5px;
  margin-top: 10px;
  padding: 13px;
}
.attention-row.urgent {
  background: #fff7f5;
  border-color: rgba(217,45,32,.2);
}
.attention-row b,
.attention-row span,
.activity-row b,
.activity-row span,
.activity-row small,
.mini-inbox-list b,
.mini-inbox-list span,
.mini-inbox-list em {
  display: block;
}
.attention-row span,
.activity-row span,
.activity-row small,
.mini-inbox-list span {
  color: var(--muted);
}
.mini-inbox-list {
  display: grid;
  gap: 10px;
}
.mini-inbox-list a {
  margin-top: 0;
  text-decoration: none;
}
.mini-inbox-list em {
  color: #175cd3;
  font-style: normal;
  font-weight: 850;
}
.unified-inbox-list {
  display: grid;
  gap: 16px;
}
.unified-inbox-card {
  align-items: center;
  background: rgba(255,255,255,.94);
  border: 1px solid rgba(212,224,240,.9);
  border-radius: 26px;
  box-shadow: 0 18px 52px rgba(16,24,40,.07);
  display: grid;
  gap: 18px;
  grid-template-columns: 54px minmax(0, 1fr) auto;
  padding: 18px;
}
.unified-inbox-card.urgent {
  background: linear-gradient(135deg, #fff7f5, #fff);
  border-color: rgba(217,45,32,.24);
}
.channel-avatar {
  align-items: center;
  background: linear-gradient(135deg, #1769ff, #20d0c4);
  border-radius: 18px;
  color: #fff;
  display: flex;
  font-size: 18px;
  font-weight: 950;
  height: 54px;
  justify-content: center;
  width: 54px;
}
.unified-card-main {
  display: grid;
  gap: 8px;
}
.unified-card-top {
  align-items: center;
  display: flex;
  gap: 12px;
  justify-content: space-between;
}
.unified-card-top time {
  color: var(--muted);
  font-size: 13px;
}
.unified-card-main h2 {
  font-size: 18px;
  letter-spacing: -0.02em;
  margin: 0;
}
.unified-card-main p {
  color: var(--muted);
  margin: 0;
}
.customer-card-grid {
  display: grid;
  gap: 16px;
}
.customer-profile-card {
  align-items: center;
  background: rgba(255,255,255,.94);
  border: 1px solid rgba(212,224,240,.9);
  border-radius: 26px;
  box-shadow: 0 18px 52px rgba(16,24,40,.07);
  display: grid;
  gap: 18px;
  grid-template-columns: 56px minmax(0, 1fr) minmax(180px, .45fr) auto;
  padding: 18px;
}
.customer-avatar {
  align-items: center;
  background: linear-gradient(135deg, #101828, #1769ff);
  border-radius: 18px;
  color: #fff;
  display: flex;
  font-size: 18px;
  font-weight: 950;
  height: 56px;
  justify-content: center;
  width: 56px;
}
.customer-avatar.large {
  border-radius: 24px;
  font-size: 26px;
  height: 84px;
  width: 84px;
}
.customer-profile-card h2,
.customer-profile-card p {
  margin: 0;
}
.customer-profile-card p,
.customer-contact-lines span {
  color: var(--muted);
}
.customer-contact-lines {
  display: grid;
  gap: 6px;
}
.customer-view-grid {
  align-items: start;
  display: grid;
  gap: 18px;
  grid-template-columns: minmax(280px, .72fr) minmax(0, 1fr);
}
.customer-summary-panel {
  display: grid;
  gap: 10px;
}
.customer-summary-panel h2,
.customer-summary-panel p {
  margin: 0;
}
.system-status-grid {
  grid-template-columns: repeat(5, minmax(0, 1fr));
}
.system-list {
  display: grid;
  gap: 10px;
}
.system-list div {
  align-items: center;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 16px;
  display: flex;
  gap: 12px;
  justify-content: space-between;
  padding: 12px 13px;
}
.system-list b {
  color: #334155;
}

.billing-summary-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr);
  margin: 22px 0;
}

.billing-current-card,
.billing-usage-card {
  min-height: 100%;
}

.billing-usage-card p {
  color: var(--muted);
  margin: 16px 0 0;
}

.billing-usage-card strong {
  color: var(--ink);
}

.billing-plan-grid {
  margin-top: 24px;
}

.billing-plan-grid .price-card {
  background: rgba(255, 255, 255, .86);
}

.billing-plan-grid .price-card p {
  color: var(--muted);
}

.billing-plan-grid .price-card .btn {
  margin-top: 12px;
  width: 100%;
}
.data-source-badge {
  background: #eef4ff;
  border: 1px solid rgba(23,105,255,.14);
  border-radius: 999px;
  color: #175cd3;
  display: inline-flex;
  font-size: 12px;
  font-weight: 900;
  margin-top: 14px;
  padding: 8px 11px;
}

@media (max-width: 1180px) {
  .ai-status-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .channel-status-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
  .billing-summary-grid {
    grid-template-columns: 1fr;
  }
  .customer-profile-card {
    grid-template-columns: 56px minmax(0, 1fr);
  }
  .customer-profile-card .btn,
  .customer-contact-lines {
    grid-column: 1 / -1;
  }
  .customer-view-grid {
    grid-template-columns: 1fr;
  }
  .system-status-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .email-card {
    grid-template-columns: 54px minmax(0, 1fr);
  }
  .email-card-actions {
    grid-column: 1 / -1;
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
  .email-workspace {
    grid-template-columns: 1fr;
  }
  .ai-assistant-panel {
    position: static;
  }
}

@media (max-width: 720px) {
  .premium-inbox-shell {
    padding-top: 18px;
  }
  .inbox-hero {
    align-items: flex-start;
    flex-direction: column;
    padding: 22px;
  }
  .ai-status-grid,
  .assistant-grid {
    grid-template-columns: 1fr;
  }
  .email-card {
    grid-template-columns: 1fr;
    padding: 18px;
  }
  .email-avatar {
    height: 48px;
    width: 48px;
  }
  .email-card-top {
    flex-direction: column;
  }
  .email-card-top time {
    text-align: left;
  }
  .email-card-actions {
    grid-template-columns: 1fr;
  }
  .customer-email-panel,
  .ai-assistant-panel {
    border-radius: 24px;
    padding: 18px;
  }
  .draft-actions {
    flex-direction: column;
  }
  .draft-actions .btn {
    width: 100%;
  }
  .channel-status-grid,
  .unified-overview-grid {
    grid-template-columns: 1fr;
  }
  .unified-inbox-card {
    align-items: start;
    grid-template-columns: 1fr;
  }
  .unified-card-top {
    align-items: flex-start;
    flex-direction: column;
  }
  .customer-profile-card {
    grid-template-columns: 1fr;
  }
  .customer-profile-card .btn,
  .customer-contact-lines {
    grid-column: auto;
  }
  .system-status-grid {
    grid-template-columns: 1fr;
  }
  .system-list div {
    align-items: flex-start;
    flex-direction: column;
  }
}